{"id":1802,"date":"2013-08-24T03:43:18","date_gmt":"2013-08-24T03:43:18","guid":{"rendered":"https:\/\/www.lgm-ltd.co.uk\/?page_id=1802"},"modified":"2013-08-24T03:44:18","modified_gmt":"2013-08-24T03:44:18","slug":"customer-questionnaire","status":"publish","type":"page","link":"https:\/\/www.lgm-ltd.co.uk\/customer-questionnaire\/","title":{"rendered":"Customer Questionnaire"},"content":{"rendered":"<h2>Customer Satisfaction Questionnaire<\/h2>\n<p>As part of our commitment to providing our customers with the best possible service, your feedback is very important. We would be grateful if you could spare a few minutes to complete this questionnaire to help us achieve our goal of continuous improvement.<\/p>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f1800-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1802#wpcf7-f1800-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1800\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.6.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1800-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"customer-section1\">\n<div><span class=\"span-company\"><strong>Customer Company Name :<\/strong><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"customer-company-name\"><input type=\"text\" name=\"customer-company-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/div>\n<div><span class=\"span-email\"><strong>Email :<\/strong><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input type=\"email\" name=\"Email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/div>\n<div><span class=\"span-contact\"><strong>Customer Contact :<\/strong><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"customer-contact\"><input type=\"text\" name=\"customer-contact\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/div>\n<div><span class=\"span-date\"><strong>Date :<\/strong><\/span><span class=\"wpcf7-form-control-wrap date\"><input type=\"text\" name=\"date\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required\" aria-required=\"true\" \/> <\/span><\/div>\n<\/div>\n<div class=\"customer-section2\">\n<div><span class=\"span-enquiry\"><strong>Enquiry \u2013<\/strong> please rate our speed of response to your initial enquiry<\/span>\n<div class=\"div-enquiry\"><span class=\"wpcf7-form-control-wrap\" data-name=\"enquiry_rate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"enquiry_rate\" value=\"Excellent\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"enquiry_rate\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"enquiry_rate\" value=\"Satisfactory\" \/><span class=\"wpcf7-list-item-label\">Satisfactory<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"enquiry_rate\" value=\"Poor\" \/><span class=\"wpcf7-list-item-label\">Poor<\/span><\/span><\/span><\/span><label>Comments \/ Suggestions<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"enquiry_comment\"><textarea name=\"enquiry_comment\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<div><span class=\"span-responsiveness\"><strong>Responsiveness<\/strong> in dealing with your requests, phone calls and emails :<\/span>\n<div class=\"div-responsiveness\"><span class=\"wpcf7-form-control-wrap\" data-name=\"responsiveness_rate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"responsiveness_rate\" value=\"Excellent\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"responsiveness_rate\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"responsiveness_rate\" value=\"Satisfactory\" \/><span class=\"wpcf7-list-item-label\">Satisfactory<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"responsiveness_rate\" value=\"Poor\" \/><span class=\"wpcf7-list-item-label\">Poor<\/span><\/span><\/span><\/span><label>Comments \/ Suggestions<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"responsiveness_comment\"><textarea name=\"responsiveness_comment\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<div><span class=\"span-knowledge\"><strong>Knowledge and advice<\/strong> you received from our staff:<\/span>\n<div class=\"div-knowledge\"><span class=\"wpcf7-form-control-wrap\" data-name=\"knowledge_and_advice_rate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"knowledge_and_advice_rate\" value=\"Excellent\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"knowledge_and_advice_rate\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"knowledge_and_advice_rate\" value=\"Satisfactory\" \/><span class=\"wpcf7-list-item-label\">Satisfactory<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"knowledge_and_advice_rate\" value=\"Poor\" \/><span class=\"wpcf7-list-item-label\">Poor<\/span><\/span><\/span><\/span><label>Comments \/ Suggestions<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"knowledge_and_advice_comment\"><textarea name=\"knowledge_and_advice_comment\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<div><span class=\"span-delivery\"><strong>Delivery and installation<\/strong> did this take place when required?:<\/span>\n<div class=\"div-delivery\"><span class=\"wpcf7-form-control-wrap\" data-name=\"delivery_and_installation_rate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"delivery_and_installation_rate\" value=\"Excellent\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"delivery_and_installation_rate\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"delivery_and_installation_rate\" value=\"Satisfactory\" \/><span class=\"wpcf7-list-item-label\">Satisfactory<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"delivery_and_installation_rate\" value=\"Poor\" \/><span class=\"wpcf7-list-item-label\">Poor<\/span><\/span><\/span><\/span><label>Comments \/ Suggestions<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"delivery_and_installation_comment\"><textarea name=\"delivery_and_installation_comment\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<div><span class=\"span-courteousness\"><strong>Courteousness<\/strong> of our installers:<\/span>\n<div class=\"div-courteousness\"><span class=\"wpcf7-form-control-wrap\" data-name=\"courteousness_rate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"courteousness_rate\" value=\"Excellent\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"courteousness_rate\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"courteousness_rate\" value=\"Satisfactory\" \/><span class=\"wpcf7-list-item-label\">Satisfactory<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"courteousness_rate\" value=\"Poor\" \/><span class=\"wpcf7-list-item-label\">Poor<\/span><\/span><\/span><\/span><label>Comments \/ Suggestions<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"courteousness_comment\"><textarea name=\"courteousness_comment\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<div><span class=\"span-product\"><strong>Product Quality -<\/strong> did the products we supplied meet your needs & expectations regarding quality & performance?:<\/span>\n<div class=\"div-product\"><span class=\"wpcf7-form-control-wrap\" data-name=\"product_quality_rate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"product_quality_rate\" value=\"Excellent\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"product_quality_rate\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"product_quality_rate\" value=\"Satisfactory\" \/><span class=\"wpcf7-list-item-label\">Satisfactory<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"product_quality_rate\" value=\"Poor\" \/><span class=\"wpcf7-list-item-label\">Poor<\/span><\/span><\/span><\/span><label>Comments \/ Suggestions<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"product_quality_comment\"><textarea name=\"product_quality_comment\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"customer-section3\">\n<div><span class=\"span-recommend\"><strong>Would you recommend us? :<\/strong><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"would-you-recommend-us\"><select name=\"would-you-recommend-us\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/span><\/div>\n<div><span class=\"span-finally\"><strong>Finally,<\/strong> if we could make one improvement to increase your satisfaction with LGM Limited, what would that change be? :<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"finally\"><textarea name=\"finally\" cols=\"33\" rows=\"3\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/div>\n<\/div>\n<p><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control has-spinner wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Satisfaction Questionnaire As part of our commitment to providing our customers with the best possible service, your feedback is very important. 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